FREQUENTLY ASKED QUESTIONS
- Where do you ship to?
Currently, MILLER DWELLING LLC only offers shipping within the United States.
We do not currently offer shipping outside the United States.
- How soon will my order ship?
Orders typically require 1–3 business days for processing and preparation.
Once the order has shipped, we will provide tracking information based on the specific shipment details.
- Which shipping carriers do you use?
We select appropriate third-party carriers based on factors such as the delivery address, package size, and weight.
Orders may be shipped via USPS, UPS, FedEx, or other partner logistics providers.
The specific carrier used depends on the actual shipment details.
- How long does domestic shipping take?
Standard domestic shipping within the U.S. is estimated to take 3–7 business days.
Actual delivery times may be affected by weather, holidays, peak shipping periods, carrier operations, and other uncontrollable factors.
Delivery times are estimates, not guaranteed delivery dates.
- Can I track my order?
Yes.
If a tracking number is available for your order, we will send the information to the email address provided at checkout.
You can use the tracking number to check the status of your shipment.
- Can I return items?
Yes.
We accept return requests within 30 days of receipt.
Items should generally be unused and, whenever possible, returned with original packaging, tags, and accessories.
Some items may be ineligible for standard returns due to hygiene, safety, or other valid reasons.
- How long does a refund take?
Once the returned item is received and inspected, we will process eligible refunds.
Refunds will be issued via the original payment method. The time it takes for funds to appear in your account depends on your bank or third-party payment provider.
- What if the item I received is defective?
If the item you received has a manufacturing defect, was damaged during shipping, or does not match your order, please contact us promptly.
Please provide your order number, a description of the issue, and relevant photos. After verification, we will offer a refund, replacement, or other appropriate solution based on the situation.
- How do I contact customer service? If you have any questions regarding products, orders, shipping, returns, or refunds, please contact us via:
Email: [email protected]
Phone: (833) 324-4055
We will do our best to provide you with timely assistance.